A guide to how we meet the requirements of the UK-GDPR (General Data Protection Regulation) and amended Data Protection Act 2018. This page was last updated on 16th February 2021 with additions relating to our website’s use of cookies and third party links.
Making sure personal data is secure and properly dealt with is of paramount importance in our dealings with you. It is therefore important you understand what information we will take, why we need it, and how we will process your details. You can find out about this here in our Privacy Policy.
PMC mortgage solutions trading as Your Space Mortgages Bristol is an appointed representative of HL Partnership Limited which is authorised and regulated by the Financial Conduct Authority. As a result, both PMC mortgage solutions trading as Your Space Mortgages Bristol and HL Partnership Limited will process your data in order to provide our services.
In order to fully understand your financial needs and also be able to give good advice, we need to obtain information about you, your family, your personal circumstances, and your preferences. Some of the information will be private and may be sensitive, such as details of your income and expenditure, health, debts and credit commitments, legal proceedings and also any adverse credit. Much of the information you provide will need to be passed on to the companies whose products you apply for.
In order for us to be able to give you suitable advice, we need you to provide all the information we ask for as openly and honestly as possible. If you prefer not to disclose some information, please tell us that you prefer not to disclose it and we will assess whether this will alter or impede the work we are doing for you.
We will only keep your personal information as long as necessary. How long that is depends on the type of data and the nature of the work we have carried out. In most cases, your personal data will be stored for an indefinite period as we need to keep evidence that we have fulfilled our legal and regulatory requirements.
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.
Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Yes. Please write to our Data Controller (details below) and we will provide a copy of any personal data we hold about you within one calendar month of receiving your request. Please note that we may need to verify your identity before providing the information.
You have the right to have your data corrected or completed by contacting our Data Controller in writing (details below). Please be aware that we need to maintain records of information as it was at the time of the advice or the transaction taking place.
If we have provided you with advice or processed a transaction on your behalf, we will not normally be able to erase your personal data. This is because we are obliged to maintain records of our advice and transactions to meet our regulatory requirements and in case we need to exercise or defend legal claims in future.
| Name | Paul Collins | HL Partnership Limited |
| Address | CEED, 97-107 Wilder Street, Bristol BS2 8QU | 6 Merus Court, Meridian Business Park, Leicester, England, LE19 1RJ |
| Telephone | 01179 146 596 | 0116 281 7090 |
| [email protected] | [email protected] | |
| Data Controller Registration | ZA261294 | Z8588911 |
If you would like further details on how we use your personal information or if you have any data protection queries, please write to:
The Data Protection Officer, HL Partnership Limited, 6 Merus Court, Meridian Business Park, Leicester, England, LE19 1RJ
Telephone: 01903 602 664
Email: [email protected]
…please write in the first instance to The Data Protection Officer at the above address. If you are not satisfied with the Data Protection Officer’s response, you can make a complaint to:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113 (local rate) or 01625 545 745 (national rate)
Email through their website at: https://ico.org.uk/concerns/
Please be aware of cybercrime and protecting your own information online, particularly financial information. Do not send unsecure personal information over the internet. We recommend you use encryption software or provide any information to us using the online tools we provide.
Do not respond to emails asking you to pay money. Never make a payment purely in response to an email. Always call the company to validate any payment requests and also check the phone number independently from the email (i.e. via a secure web site). If you receive a phone call asking for payment, ensure you are satisfied the call is genuine, or else call the company back to check. Neither PMC mortgage solutions trading as Your Space Mortgages Bristol nor HL Partnership will take responsibility if you transfer money to a fraudster in error.